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Entertainment unit error: "No suitable update found please insert valid update!"

This is a problem out local VW garage has not managed to solve.

Regardless of ignition on or off, the entertainment screen shows this error message ever couple of minutes:

Screenshot 2019-06-27 at 09.41.23.jpg

- Tried all the possible combinations of map updates on the SD card but the system doesn't seem to even register it being inserted. Also tried different format options and doing it from a mac and windows.
- I have taken the fuse out to try and 'reset' it.

I think the radio unit model number is 3Q0035874

Screenshot 2019-06-27 at 09.41.11.png


Last resort will be to replace the main unit but it's not cheap.

Any reccomendations or troubleshooting ideas?

It's a VW Polo TSi 2015

Many thanks
 

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Bonjour,
j'ai récemment acquis un polo de 2015.
cela fais depuis quelque temps que j'ai un problème identique avec mon autoradio et je ne trouve pas de solution.
Avez-vous pus résoudre votre?
si oui pouvez vous m'en faire?
 
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